Return & Refund Policy

Return & Refund Policy

We regret that returns and refunds cannot be accommodated! However, we will gladly accept any request to exchange that is made within 7 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone. The following guidelines apply:

• Exchange cannot be accepted on worn, soiled, stained or washed merchandise.
• The exchanged item must be returned in its original packaging, unused, not damaged and in re-saleable condition together with any associated accessories and documentation.
• Discounted / special priced items are final sale and will not be eligible for exchanges.
• All exchange items will have to be sent to us at customer’s own cost and risk. Customers will have to bear the delivery charges incurred when returning the goods.
• We recommend items for exchange are sent to us via recorded delivery service to provide you with proof of posting. We cannot be held responsible for loss or items damaged on the way back for an exchange. Please pack your returned items properly to ensure that the items do not get damaged in transit and please insure them if possible. We reserved the right not to accept the return.
• Delivery fee for the replacement items is to be borne by the customers.

BABYLOVE (M) SDN BHD

TAMAN PERINDUSTIAN BALAKONG

LOT 6 , JALAN CJ 1/6

CHERAS JAYA , BALAKONG ,

43200 , SELANGOR DARUL EHSAN ,

MALAYSIA

Please contact us at babylove@babyloveasia.com or 90824889 if you have any questions or doubts.