Shipping & Delivery

Delivery Policy

  1. All purchases will only be delivered upon full payment and clearance either via bank transfer or credit card payment.
  2. The Shipping fees are calculated according to the weight or volumetric weight whichever is higher. The final shipping and handling cost can be calculated from the Shopping Cart and shipping cost is the final.
  3. Delivery approximately will be made within 2-3 working days (exclude weekend) from the time of successful order if stock is available. In instance where there are special request, delivery lead-time will be subject to availability but Babylove Malaysia will keep customer well informed of their status of order.
  4. Shipment to FELDA are is only by Poslaju Malaysia. Please be alert and select according. We may amend your shipping selection and fees if you are wrongly select. All related cost shall be settle before any shipment.
  5. To ensure the safety of your goods, we strongly suggest that you open your shipment for inspection at time of delivery before signing for it. If you find the following during inspection:
  • Damage : you shall refuse to take delivery of shipment and lodge a complaint with the courier service company (e.g. Poslaju Malaysia, Gdex Malaysia) and Babylove Malaysia.
  • Missing item or wrong items in shipment : when signing for delivery you may list the names, quantity and other information of missing items and lodge a complaint with the courier service company (e.g. Poslaju Malaysia, Gdex Malaysia) and Babylove Malaysia immediately after signing for the shipment.
  1. Return of goods will not be entertained except in cases where goods were damaged during transit. In such case, You shall refuse to take delivery of the shipment and lodge a complaint (refer item no 5).
  2. In the process of a returned product that was not damaged to begin with after inspection by our relevant supplier, shipment fee to re deliver the item to the said customer will be borne solely by the customer.
  3. shop.babyloveasia.com operates on a first come, first served basis in terms of product availability .

*Terms and Conditions can be change by Babylove Malaysia as deemed fit without prior notice.

 

Enjoy Free Shipping for orders above RM100 (for Bath Set Only) in a single order/ receipt within Peninsular Malaysia. Take advantage of this opportunity today!

* with the term and condition applied 

*Free Shipping is not applicable for oversize item such as baby cot and mattress.

Shipping & Delivery Policy

  • Peninsular Malaysia is only eligible to Free Shipping for orders above RM100 (for Bath Set Only) in a single order/ receipt.
  • All orders are delivered via 3rd party courier company. Please ensure that somebody will be at the delivery address when we send out the order. Deliveries are made during office hours.
  • To check the status of your order, we will email you the tracking number and you can track your order online at our appointed courier company website.
  • Please be informed that we are not be able to accommodate on the time of delivery because we engage the courier company to deliver all our orders.
  • Calculations of the delivery day is from the date of the payment made, not order date.
  • The arrival date of all orders is subject to change due to many unforeseen circumstances which might occur from time to time before or during the delivery.
  • We recommend you refer to the stock status of product before making a purchase, either “In Stock”, “Pre-Order”, “Out of Stock” or “Discontinue”.
  • For “Pre-Order” status product, it will be required 7 – 14 working days to replenish the stock. 

 

Courier Partner     : Gdex Express / CityLink Express
Payment Gateway : iPay88
 
IMPORTANT NOTE:
 
1. Maximum Shipment weight is limited to maximum 30 kgs (for domestic) 20 kgs (international) only. 
For Shipping weight more than 30 kgs, please request for shipping quotation.
2. Oversized items, such as Baby Cot, Latex Mattress, Playpen etc may be charged differently and to follow volumetric calculation.
3. Babylove reserves the rights to revise the Shipping Charges for the Oversize items, it will be calculated based on Volumetric ( Length x Width x Height (cm3) divided by 6000 = Volumetric Weight (kgs) )
4. The shipment charges will be automatically void during the checkout process for purchase "above the amount" stated in a single order.Delivery charges will automatically be calculated at checkout.
5. Delivery Timeline subject to stock availability and upon full payment received, your order will be processed within 3 working days.
6. Delivery Timeline acts as a guideline only. For International shipment, the actual delivery time may vary depending on customs clearance, delays in the destination country, missed or cancellation of despatches.
7. Babylove will not responsible for any custom duties and fees on international shipment.
8. Babylove reserves the rights to on-hold or reject the shipment to P.O.Box addresses and departmental stores warehouses.
9. You can track your order anytime and anywhere with the Tracking Number given via email notification.
 
GD Express: http://203.106.236.200/official/etracking.php
 

10. Kindly contact babylove@babyloveasia.com if you did not receive any order notification and/or the goods within 7 working days.

11. No shipping on weekends and holidays.